Shipping policy

Shipping Policy

At Amberley Jewellers, we understand how important it is for your jewellery to arrive safely and securely. All UK website orders are carefully packaged before leaving our Hythe shop.

UK Delivery

We currently offer complimentary delivery on all UK website orders.

Orders are normally dispatched on the next Royal Mail working day using Royal Mail Special Delivery Guaranteed by 1pm.

Once your order has been dispatched, tracking information will be provided where available so that you can follow its progress.

Delivery times quoted by Royal Mail apply from the point the parcel enters their delivery network and do not include the time taken for us to prepare your order.

Dispatch Times

We aim to prepare orders promptly and normally dispatch them on the next Royal Mail working day.

Orders placed later in the week, at weekends or around bank holidays may take longer to enter the Royal Mail delivery network. For example, an order prepared after Royal Mail's Friday collection may not be collected or processed until Monday.

If there is ever an unexpected delay in dispatching your order, we will contact you using the details provided when you placed your order.

Receiving Your Jewellery

All UK orders are sent using Royal Mail Special Delivery Guaranteed by 1pm and require a signature on delivery.

Please ensure that the delivery address supplied with your order is complete and accurate and that someone is available to receive the parcel.

If Royal Mail is unable to complete delivery because nobody is available to sign for the parcel, it is the customer's responsibility to follow Royal Mail's instructions to arrange redelivery or collection.

Royal Mail will hold undelivered items for a limited period before returning them to us. If an order is returned to Amberley Jewellers because delivery could not be completed and the parcel was not collected or redelivery arranged, please contact us so that we can arrange the next steps.

Jewellery remains at our risk until it comes into your physical possession, or the possession of someone you have identified to receive it, except where the law provides otherwise.

International Delivery

Our website currently offers delivery within the United Kingdom only.

If you are interested in purchasing an item for delivery outside the UK, please contact us before placing an order. We may be able to arrange international delivery on a case-by-case basis, depending on the item and destination.

Any applicable delivery costs, insurance requirements, customs charges, import duties or taxes will be discussed or confirmed where appropriate before the order is completed.

Returns

If you need to return an online purchase, please contact us before sending any jewellery back. We will arrange the appropriate secure return method for you.

Please see our Refund & Returns Policy for full information about cancellations, returns and refunds.

Contact Us

If you have any questions about the delivery of an order, please contact us:

Amberley Jewellers
Proprietor: Lionel Webb
10/11 Marsh Parade
Hythe, Hampshire
SO45 6AN

Telephone: 02382 517 621
Email: sales@amberleyjewellers.co.uk
VAT Registration Number: GB 615 2082 71